Shipping
We strive to print and pack your orders with care and efficiency. For information regarding printing leadtimes, please refer to our Order Process page.
Australian Shipping
We ship domestically within Australia. Parcels are sent via Australia Post. Once dispatched, shipping time will vary depending on the type of shipping selected.
-
Orders over $200 have free standard shipping or you can upgrade to paid express shipping.
-
Orders under $200 have a flat rate shipping charge of $10.
-
Brisbane: 2 to 3 business days
-
Sydney: 2 to 4 business days
-
Melbourne: 3 to 5 business days
-
Adelaide: 4 to 6 business days
-
Hobart: 4 to 6 business days
-
Perth: 6 to 8 business days
-
Darwin: 4 to 8 business days
-
Brisbane: 1 business day
-
Sydney: 1 to 2 business days
-
Melbourne: 1 to 2 business days
-
Adelaide: 1 to 2 business days
-
Hobart: 1 to 2 business days
-
Perth: 2 to 3 business days
-
Darwin: 3 to 4 business days
International Shipping
International parcels are sent via Australia Post. Below is a guide for estimated shipping times. Please also check with Australia Post for their latest estimates to ensure you are aware of the time it may take to receive your order.
For international parcels, it is the responsibility of the customer to pay any customs duties or charges applicable to your country.
Standard shipping times:
-
New Zealand: 4 to 7 business days
- North America: 5 to 9 business days
-
UK and Western Europe: 6 to 10 business days
-
Rest of the world: 7 to 14 business days
Tracking And Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 5 days of the expected delivery date.
We will initiate an investigation and work towards a resolution, in accordance with Australia Post's compensation policy.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where an address is incomplete, or has been incorrectly provided, however this will incur a redelivery charge.
Customer Support
We value your satisfaction and are here to assist you with any inquiries or issues. If you have questions, please contact us at hello@ariapaperie.com